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Hot Water Troubleshooting Guide
| Problem |
Cause |
Fix |
| Cloudy Water |
High bacteria level |
Check sanitizer level, add more of your sanitizer |
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Dirty Filter |
Clean filter, replace with new filter, or soak filter overnight in filter cleaning solution, rinse well |
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High TDS levels |
Water is saturated and needs drained, fill with fresh water (this should be done every 3-4 months) |
| Brown Water |
Mineral count is high |
Add a stain & scale preventer |
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Low Alkalinity |
Balance pH & Alkalinity |
| Green Water |
Algae growth |
Drain, clean and refill spa, flush out the lines (we recommend with Bath & Spa Cleaner) |
| Yellow Water |
Low pH |
Balance pH & Alkalinity |
| Foaming Water |
Soft water |
Test water, if needed add a liquid calcium |
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High TDS levels |
Water is saturated and needs drained, fill with fresh water (this should be done every 3-4 months) |
| Musty Odor |
High bacteria level |
Check sanitizer level, add more of your sanitizer |
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Algae growth |
Drain, clean and refill spa, flush out the lines (we recommend with Bath & Spa Cleaner) |
| Chlorine Chemical Usage Instructions |
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| Spa Start Up |
| Step 1 |
Start filling hot tub with fresh water |
| Step 2 |
Add 3oz. Stain & Scale while filling spa with cold water. |
| Step 3 |
Once water is above 80 degrees balance pH & Alkalinity (this may take several adjustments, see below) |
| Step 4 |
Add 1oz. Chlorine to water |
| Step 5 |
After 3 hours from adding Stain & Scale, or the next day add 1/2 oz Natural & Clear |
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* Note Stain & Scale and Natural & Clear should not be added together, make sure at least 3 hours is in between adding, as they will work against each other if added too close together |
| After Each Use |
| Step 1 |
Monitor Chlorine levels with test strip (Dip test strip in water and match colors with bottle) |
| Step 2 |
If spa is getting heavy usage add 1/2 oz chlorine. |
| Weekly Maintenance |
| Step 1 |
Monitor Chlorine, pH & Alkalinity levels with test strip(Dip test strip in water and match colors with bottle) |
| Step 2 |
Add 1 oz. chlorine. |
| Step 3 |
Add 1/2 oz. Natural & Clear |
| Step 4 |
3 hours later add 1 oz. Stain & Scale |
| Step 5 |
Clean Filters, or replace with alternating set |
| Balancing pH & Alkalinity |
| Step 1 |
Dip test strip in water, match to color codes on bottle |
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*Note water should be 80 degrees or higher before adjusting water. |
| Step 2 |
If pH/or alkalinity is low: |
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→add 1/2 oz of pH/alkalinity Up (+) to water, make sure water is circulating |
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→ Check water in 30 minutes, repeat if necessary until water is balanced |
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If pH/alkalinity is high: |
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→ add 1/2 oz of pH/alkalinity Down (-) to water, make sure water is circulating |
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→ Check water in 30 minutes, repeat if necessary until water is balanced |
| Bromine Float Chemical Usage Instructions |
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| Spa Start Up |
| Step 1 |
Start filling hot tub with fresh water |
| Step 2 |
Add 3oz. Stain & Scale while filling spa with cold water. |
| Step 3 |
Once water is above 80 degrees balance pH & Alkalinity (this may take several adjustments, see below) |
| Step 4 |
Fill Float with 2 Bromine Tablets. Add float to water. |
| Step 5 |
After 3 hours from adding Stain & Scale, or the next day add 1/2 oz Natural & Clear |
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* Note Stain & Scale and Natural & Clear should not be added together, make sure at least 3 hours is in between adding, as they will work against each other if added too close together |
| After Each Use |
| Step 1 |
Monitor Bromine levels |
| Step 2 |
If spa is getting heavy usage add 1/2 oz spa shock to water |
| Weekly Maintenance |
| Step 1 |
Monitor Bromine, pH & Alkalinity levels |
| Step 2 |
Make sure float dispenser is full. |
| Step 3 |
Add 1/2 oz. Spa Shock |
| Step 4 |
Add 1/2 oz. Natural & Clear |
| Step 5 |
3 hours later add 1 oz. Stain & Scale |
| Step 6 |
Clean Filters, or replace with alternating set |
| Balancing pH & Alkalinity |
| Step 1 |
Dip test strip in water, match to color codes on bottle |
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*Note water should be 80 degrees or higher before adjusting water. |
| Step 2 |
If pH/or alkalinity is low: |
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→add 1/2 oz of pH/alkalinity Up (+) to water, make sure water is circulating |
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→ Check water in 30 minutes, repeat if necessary until water is balanced |
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If pH/alkalinity is high: |
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→ add 1/2 oz of pH/alkalinity Down (-) to water, make sure water is circulating |
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→ Check water in 30 minutes, repeat if necessary until water is balanced |
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Note: All prices in US Dollars
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